My Living

About My Living

Living World and Living Plaza are lifestyle malls owned by Kawan Lama Group, with over 20 locations in major cities across Indonesia. Each mall brings together home, lifestyle, food and entertainment tenants under one roof, from Informa and Ace Hardware to cafés, cinemas and seasonal events.

Kawan Lama wanted one place where shoppers could earn rewards across every mall, discover what is happening in the one nearest to them, and come back more often. Dihardja Software designed and developed My Living, the customer loyalty application for both mall brands.

The Experience

• Points and membership tiers: shoppers earn points on their purchases, track their balance and history, and move up membership tiers.
• Receipt upload: members photograph their shopping receipt to claim points, and can follow each receipt’s verification status in the app.
• Vouchers and promotions: tenant vouchers, mall-wide campaigns and grand prize programmes, each redeemable directly in store.
• Mall directory and maps: shoppers pick the nearest mall, search tenants by category, and find any store on an interactive floor map.
• Events: ongoing and upcoming events at each location, from festive celebrations to seasonal attractions.

How Dihardja Software Helps

Dihardja Software led the UI/UX design, mobile app development and website development for My Living. The design gives both mall brands a shared, recognisable look while letting each location surface its own tenants, events and promotions.

On the back end, the platform connects receipt verification, point issuing, voucher redemption and tenant data across every mall. This gives Kawan Lama’s marketing team a single channel to reach shoppers and reward the ones who keep coming back.